I was never one of those people who complained about air travel. I never missed connections, my luggage was never lost, and I never got stuck on the tarmac for hours at a time.

But the last couple of business trips have made me a convert to the "flying really sucks" school. I've had more missed or delayed flights this year than in the previous ten.

I told myself I'd spare MPF readers the details, but to tell you the truth, I'd go nuts if I didn't bitch about one sequence of events yesterday. So I decided to do it in a diary, rather than in a blog post. (Besides, somebody has to use this diary feature. It's one of the main reasons I joined SB Nation, and stopped blogging on my own site.)

Here's what happened:

My Delta flight out of Las Vegas left on time. We were supposed to be in Cincinnati in just under four hours, giving me 50 minutes to catch my connecting flight to Allentown. For reasons that no one explained to us, the flight arrived a half-hour later than it was supposed to. A Delta employee met us at the gate to tell us where to catch our connections. She not only gave me the wrong gate, she sent me to the wrong terminal.

This isn't a minor error. Cincinnati's terminals are so far away from each other that they aren't just in different zip codes, they're in different ecosystems. You can't get from one to the other quickly, especially with hundreds of fellow passengers spewing cortisol all over the hallways and escalators as we all scramble to make our connections.

When I got to the wrong terminal, the first woman I spoke to was unfathomably rude. She told me I needed to be in a different terminal, which was true, and that it didn't matter because I'd already missed my flight.

Which, as it turns out, wasn't true.

Before I learned I hadn't missed the flight, she sent me away by saying, "I think it'd be better for you if you got someone else to help you. And I know it'd be better for me."

The next person I spoke to told me what was really going on: There were too many flights circling East Coast airports, so the air traffic controllers were keeping planes from taking off and joining the logjam. My connection was still sitting at the gate, and wouldn't take off for at least 20 minutes.

Either of the first two Delta employees I encountered - the one who sent me to the wrong terminal, and the one who erroneously told me I'd missed the connection - could've told me that. Instead, they let me spend a half hour in sheer panic over a flight I was at no risk of missing.

So here's my plea to Delta Airlines: Please get your act together. Please train your employees to give accurate information to your customers. Please don't make me or anyone else suffer because of your employees' incompetence or sadism.

And if you ever catch one of your employees treating a PAYING CUSTOMER the way I was treated by that Delta employee in the C terminal, please fire her on the spot. I've never had a job in which I wouldn't have been canned for speaking to a client or customer that way. In fact, I have been fired a few times for shooting off my mouth when I should've kept it shut.

You're not doing this employee any favors by leaving her empowered to give a Delta passenger inaccurate information, and then act as if it's the passenger's problem to solve. The entire situation was a mistake created by and then exacerbated by employees of your company, but I was treated as if I was the perpetrator of my own crisis.

Does your employee handbook allow Delta employees to tell Delta customers to go take a flying leap? If not, you need to make some changes in your Cincinnati hub. Seriously.

Now, with that off my chest, I can get back to blogging.